Front of House Executive - Walworth Town Hall, London

Job description

Purpose of the Role Overall, Purpose/Aim: Reporting into the Senior Accounts Manager (Concierge and Reception Team), the Front of House Executive plays a pivotal role in ensuring the success of our serviced office building by providing exceptional customer experiences, managing the reception area, and supporting the overall smooth operation of our services. This position is the first point of contact for our valued members and clients, requiring a dynamic individual who thrives in a fast-paced and customer-centric environment. As a service professional, the position holder will be expected to guide the onsite customer journey, tailoring each guest experience to a five-star standard. You will be proactive, intuitive and confident in dealing with a variety of enquiries from a diverse client base, creating a seamless and personalised workplace experience, leaving a memorable lasting impression. A warm personality and a natural flair for engaging with stakeholders and onsite colleagues for a ‘One Team’ approach will ensure success within the role for an outstanding customer experience. Key Responsibilities: Customer Experience: Deliver a proactive visitor experience, including lobby ho...