Help Desk Technician

Job description

Description Keches Law Group, P.C. is a well-established, 50+ attorney law firm with offices in Milton, Bridgewater, and Worcester, practicing in workers’ compensation, personal injury, and medical malpractice. We are seeking an experienced IT support professional to serve as a key technical resource within the IT department, providing advanced end-user support and assisting with ongoing IT projects and initiatives. This is not a remote position and will require qualified candidates to commute to the Milton, MA office on a daily basis. Responsibilities: - Provide support for both routine and complex technical issues across all firm locations. - Provide advanced technical support and guidance to internal and remote users. - Own incidents from intake through resolution, ensuring root-cause analysis and long-term fixes. - Lead troubleshooting efforts for desktops, laptops, mobile devices, printers, and peripherals. - Administer and manage Active Directory, Group Policy, user accounts, permissions, and access controls. - Manage and support Microsoft 365 (Exchange Online, OneDrive, SharePoint, Teams). - Assist with endpoint deployments, hardware refreshes, imaging, and lifecycle managem...