Customer Relationship Manager- Healthcare

Job description

At Swank Motion Pictures, we believe entertainment has the power to comfort, distract, uplift, and heal. Our Healthcare Patient Entertainment division delivers meaningful viewing experiences to patients and families during some of life’s most challenging moments. We are seeking a Customer Relationship Manager who thrives at the intersection of service excellence, relationship management, and operational execution. This mission-driven position is focused on ensuring hospitals and healthcare partners fully realize the value of Swank’s entertainment solutions. In healthcare settings, entertainment is more than content, it’s comfort, distraction, and emotional support. The Customer Relationship Manager plays a critical role in ensuring hospitals and care facilities consistently deliver that experience to patients and families. This role directly supports: The Customer Relationship Manager serves as a trusted partner to assigned healthcare customers, ensuring seamless program implementation, strong utilization, and consistent value delivery. This person will work cross-functionally with Sales, Marketing, Technology, and Operations to ensure our healthcare partners experience proactive c...