Customer Service Consultant

Job description

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose. Join our well formed and friendly Inbound customer service team working on behalf of Public Transport Victoria. About the role: As a customer service agent we will be the front face of Tow Truck Allocations. When a member of the public has been involved in a motor accident, resulting in that vehicle becoming immobile, those involved at the scene (the vehicle owner, a member of the public or Victoria Police for example) may call our Accident Allocation contact center, to request a tow truck to be sent out to remove that vehicle, which we will arrange. The consultant’s job will be to handle these calls, organizing the tow truck to be sent out to scene,...