Centralized Leasing Representative - Remote

Job description

At Equity Residential, we're dedicated to creating thriving communities, and we invite you to be part of our team. Embracing values like Diversity, Sustainability, and Total Wellbeing, we foster a workplace culture of authenticity and collaboration. How We Deliver a Winning Performance: - Question Authority - Walk the Talk - Share Knowledge - Listen, not just Hear - See the Glass Half Full - Take Educated Risks - Enjoy the Ride - Share the Spotlight - Do the Right Thing - Test Your Limits What You’ll Be Doing: Our Centralized Leasing Representatives are the heart of our sales team, bringing people and apartment homes together. As a Centralized Leasing Representative, you will receive inbound calls from prospects nationwide who are seeking their next home. In this role, you will handle inbound calls related to both apartment sales inquiries and application-related questions, providing end-to-end support throughout the leasing journey. Centralized Leasing Representatives engage prospects in meaningful conversation to quickly build rapport and excitement through a high level of customer service. You will conduct customer needs assessments by actively listening and answering questions...