Service (Delivery) Manager

Job description

As a Service (Delivery) Manager, are you ready to make a real difference by improving customer-oriented service processes within a close-knit team, with plenty of room for your own initiative and ownership? This makes the position as Service (Delivery) Manager unique You are responsible for impactful processes and implementation projects, directly contributing to successful customer partnerships and long-term results. You operate exactly between operations and the commercial side, ensuring that strategy, quality, and execution align seamlessly. You are in direct contact with a diverse portfolio of Dustin's large corporate clients which means no two days are the same. In the role of Service (Delivery) Manager at Dustin , you are the driving force behind the implementation and management of services from the Product Lifecycle Services portfolio for large enterprise customers (2000+ users). In this role, you combine a high degree of independence with close collaboration across Sales and Operations. Together, you ensure continuous improvement of processes, drive innovation in our service delivery, and contribute to high customer satisfaction. You work in a hybrid setup and are part of...