Lead Conversational AI Developer

Job description

Lead Conversational AI Developer Engagement Platforms: US Exempt Regular: Full time: Stateside Exempt 4.2: Lead Conversational AI Developer Platform Engineering: Full Time, Exempt Regular, Pay Grade 4.2 Location: Hybrid (Onsite presence required in Adelphi, MD at minimum once a week) We are seeking a talented and passionate Conversational AI Developer to join our team and play a key role in creating innovative and engaging chatbots and virtual assistants. The ideal candidate will have a strong background in software development, with a focus on AI and natural language processing technologies. Duties and Responsibilities: Drive the full lifecycle development — from design to deployment — of scalable chatbots and virtual assistants utilizing Microsoft Bot Framework, Kore.ai, or similar CAI technologies Collaborate with cross-functional teams (product managers, designers, UX/UI specialists) to gather requirements, design conversational flows, and implement user stories Integrate Natural Language Processing (NLP) and Natural Language Understanding (NLU) techniques to enable chatbots to understand user intent and respond accordingly Leverage Generative AI services to enhance chatbot res...