Intake Coordinator

Job description

Description $28–$34/hour DOE | Full-Time | Petaluma, CA Two Schedules Available: Mon–Fri 10:30am–7pm (In-Office) OR Friday - Tuesday 9am–5:30pm (Hybrid) About the Role: Be the first point of contact for families seeking help for their teen. You'll guide parents through the admissions process—answering calls, verifying insurance, completing screenings, and coordinating smooth transitions into treatment. This role is central to our mission: every family's journey starts with you. Why Join Us: - Meaningful work—help families access care during critical moments - Two schedule options to fit your life - Hybrid option available (includes weekend remote work) - Full benefits: Medical, Dental, Vision, 401(k) + match, PTO - Collaborative team alongside clinical, outreach, and operations staff What You'll Do: - Answer intake calls promptly and professionally, including evenings and weekends, depending on schedule - Return missed calls, voicemails, and inquiry forms in a timely manner - Verify insurance benefits (VOB) and communicate coverage and out-of-pocket costs to families - Complete admissions screenings and assessments - Coordinate with Kaiser case managers and referral sources to ensu...