Agency Experience Lead

Job description

Agency Experience Lead At Plymouth Rock, we’re reimagining how independent agents quote, service, and grow their business. As an Agency Experience Lead, you will identify and analyze technology trends, conduct competitive benchmarking, and bring forward recommendations that support the needs of partner agents to influence close rate and be seen as our agents’ carrier of choice. You’ll collaborate with teams across the Marketing, Customer Solutions, Underwriting, Product, Digital, and Claims teams to deeply understand agent workflows and anticipate how technology must evolve to meet shifting industry needs. Key Responsibilities: - Strategic Technology Planning - Identify process and technology trends to determine how they can be leveraged to create a competitive advantage. This includes a forward-looking perspective on process evolution and anticipating changes in agent workflows and customer expectations. - Support technology roadmap development that aligns with business objectives and positions our systems for future evolution. - Conduct competitive benchmarking to assess where we stand in the market and how competitors are leveraging technology that influence purchase habits. - E...