Enablement Strategy & Operations Manager

Job description

This role builds and runs the operating system of Hootsuite's Revenue Enablement function. The GTM Enablement Strategy & Ops Manager designs the AI-powered systems, workflows, and infrastructure that allow enablement to scale across Sales and Customer Office (without scaling headcount). This role builds the machinery that makes the entire function faster, smarter, and measurably more effective. You own the infrastructure layer: the planning cadence, intake and prioritization framework, reporting model, communication systems, and AI governance architecture. Every system you build should reduce manual effort, increase throughput, and produce field impact that can be traced to revenue outcomes. This role is open in USA in provinces and states we can legally hire in and will report into the Chief of Staff, Revenue. WHAT YOU’LL DO: - Design and implement AI-powered workflows across the enablement function: content generation, program delivery automation, coaching insight loops, knowledge management systems, AI-drafted program communications - Manage and govern curated AI workflows (e.g. Claude skills library, shared projects) in partnership with Sales, Customer, RevOps & Marketing. Main...