Help Desk Technician - Hybrid
OnTrac · Phoenix, Arizona, US
OnTrac is hiring a Help Desk Technician! Are you eager to join a dynamic and expanding company where you can both learn and make a meaningful impact?
Job description
OnTrac is hiring a Help Desk Technician! Are you eager to join a dynamic and expanding company where you can both learn and make a meaningful impact? If you possess a strong sense of empathy, enjoy assisting others, thrive in a fast-paced environment, and excel at problem-solving, we encourage you to apply today to connect with a recruiter! Founded in 1986, OnTrac has evolved into the leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product-supply businesses, including five of the largest retailers in the U.S. Location: 4440 E. Elwood St., Phoenix, AZ 85040 - Hybrid Pay: $23.46 - $35.19/hr. depending on experience and qualifications Shift: Monday - Friday 9:00 AM - 5:00 PM Employment Logistics: The Help Desk Technician ensures operational continuity by serving as the primary point of contact for technical issues via phone, email, and Microsoft Teams. This role supports a distributed workforce and high level executives, handling ticket intake and resolution, incident routing and escalation, endpoint management, and device troubleshooting. The technician partners with the onboarding/training team for an initial in office training peri...