Bilingual Airport Customer Service Agent

Job description

Job Summary Details: The Ambassador Customer Assistant provides assistance and information to Airport passengers. Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Front Line Team Members | (Programa de Beneficios de ABM) Basic Qualifications: - Must be 18 years of age or older - No high school diploma, GED or college degree required - No experience required and on the job training provided Responsibilities: Act as a Welcome Ambassador for arriving passengers • Greet and engage with passengers in and around the terminal area to offer informational assistance• Communicate effectively with passengers regarding airport and airline services available• Assist the Airline Passenger Assistant (aka Wheelchair Agent) with transporting passengers in wheelchairs to and from flights• Escort unaccompanied minors• Assist with baggage as required• Monitor and enforce carry-on baggage size requirements• Coordinate passenger lines at check-in to ensure a smooth, orderly and efficient flow of passengers during peak times • Provide assistance to passengers using kiosks to check-in • Assist the Aircraft Cabin Agent (ak...