Senior Manager People Support Services (Temporary Opportunity - up to 12 months)

Job description

You’re someone who wants to create outcomes that have a real impact on the people of NSW. Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community. In this role, you'll: You’ll be responsible for leading and managing the delivery of tier 0 and tier 1 enquiry within a high-volume, fast-paced contact centre environment and transactional processing across a defined portfolio of services. You’ll drive a high-performance, customer-centric culture and delivering on continuous improvement initiatives and ensures that the services provided meet business and customer requirements and comply with policy and legislative requirements. You’ll be critical member of the Shared Services Service Centre management team, jointly accountable for the performance of all Tier 0 and tier 1 services. This 12-month temporary position is located in our Grafton office. The role is governed by our hybrid working model, which forms part of the organisation’s Flexible Working Arrangements and associated procedures. This includes a combination of required onsite...