Intelisys: Supervisor, Commission Inquiry

Job description

SUMMARY: The Commissions Inquiry Supervisor is responsible for the research and resolution of all levels of Commission Inquiries. Demonstration of knowledge of all supplier processes. Communication with both Partners & Suppliers in regards to inquiry status and resolution. Responsible for training of Commission Inquiry Team. Coordinates distribution of workload and delegates and manages their team. Coordinates team processes and requirements. ESSENTIAL FUNCTIONS : Includes the following: Supervisory Responsibilities: Leads the Coordinators and Specialist in their region. Key Working Relationships: Partners, Suppliers, Internal Colleagues, Supervisors and Managers. - Receives commission inquiries from Partners via different forms of communication (email, phone, web inquiry, etc) and logs them into the issue-tracking database for tracking actions necessary to resolve issue - Performs all necessary research to resolve each commission inquiry. This includes checking current & previous supplier commission reports, various internal databases, supplier portals, contacting the Supplier involved - Assists Commission Inquiry Coordinators and Specialists with pre-escalated inquiries - Coordin...