Customer Care & Clienteling Manager

Job description

Our Brand Established in 1938, Oroton has evolved over the decades to be a modern lifestyle brand, synonymous with craftsmanship, accessible luxury and a unique Australian sense of beauty. We are inspired by our purpose of creating accessible modern luxury for real life and sharing it with the world. This year we are celebrating 88 years of heritage and we are in an exciting chapter of growth and reinvention. The Role: We are on the lookout for a Customer Care & Clienteling Manager to lead and elevate our end-to-end customer experience across all key touchpoints. You’ll lead a high-performing team while driving a seamless omnichannel journey that blends service excellence with personalised client engagement. Reporting into the GM Digital and sitting within the Omnichannel Squad, you’ll influence cross-functional initiatives, champion a customer-first culture, and use data-driven insights to continuously elevate performance, loyalty and commercial outcomes. This is a hands-on, customer-centric role based in our Sydney Support Office , in Chippendale. You will manage a team working with both in-office with you and remotely. Key responsibilities include but are not limited to: - Coach...