Supervisor Health/Dental Claim

Job description

Putting customers at the center of everything we do, the Supervisor, Health & Dental Claims leads the day to day operations of a customer-facing claims team. This role is accountable for team performance, employee engagement, and consistent service delivery, ensuring quality, productivity, and customer outcomes are achieved in line with Manulife’s commitments. This role focuses on short term execution, people leadership, and operational problem-solving, using judgment within established standards, policies, and priorities. Success in this role requires balancing customer needs, employee experience, and operational efficiency, while fostering a culture grounded in Manulife’s Values. Position Responsibilities: 1. People Leadership & Team Performance (≈35% ) Lead the daily activities of a Health & Dental Claims team to deliver consistent, high-quality service outcomes Coach, develop, and recognize team members through timely feedback, performance discussions, and development actions Create an inclusive, respectful, and psychologically safe team environment where individuals feel supported to do their best work Set clear priorities, manage workloads, and coordinate resources to meet se...