Customer Service Advisor

Job description

We are working closely alongside a Local Authority in Lincolnshire to assist with the appointment of a Customer Service Advisor, on a 3-month contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration. Rate of Pay: £12.76 - £16.49 per hour Summary: The Customer Service Advisor (Out of Hours) will act as the first point of contact for emergency and general enquiries across a wide range of council services, including Adult and Children's Social Care, Housing, Libraries, and other local services. This role involves handling sensitive calls from both professionals and members of the public, ensuring accurate information gathering and effective response during out-of-hours periods. Essentials: - Act as the first point of contact for out-of-hours emergency calls relating to Adult and Children's Social Care - Handle enquiries from professionals such as Police and Health Services, as well as members of the public - Gather, assess, and accurately record sensitive information in a timely manner - Respond to calls regarding District Council services, including housing repairs and local services - Provide support for enquiries related to...