Service Workflow Coordinator

Job description

Service Workflow Coordinator Location: Wilmington, Delaware: Work Model: Hybrid (3 days onsite/3 days remote) Monday-Friday, 8am-5pm EST: The Digital Brand Services "DBS" Domain Operations Service Team is excited to share an opportunity to join the Service Workflow Team! This team is focused on delivering the CSC Promise to our customers. This dynamic global team will play a vital role in supporting workflow execution, providing coaching, and supporting critical areas of our business, such as change management. This is a great opportunity for individuals that are passionate about streamlining workflow processes, driving projects to completion, and delivering the CSC Promise. Some of the things you will be responsible for: What technical skills, experience, and qualifications do you need? - Ensure we are consistently delivering on the CSC Promise and providing a high-quality experience for our clients - Coordinate daily workflow, ensuring all work is covered and prioritized, communicating any resource needs seen to service leaders - Drive teammates to meet goals and deadlines, while monitoring and reporting progress results to the team daily - Actively monitor client phone and chat...