Business Operations Manager

Job description

About us At Pomelo Care, we are redefining the healthcare journey for women and children. As the leading virtual medical practice in our field, we provide a continuous circle of support—from the first steps of family building and the complexities of pregnancy to the nuances of postpartum, pediatric, and midlife care. We aren't just a clinic; we are a multidisciplinary engine of clinicians, engineers, and problem-solvers dedicated to closing the gaps in traditional care. By leveraging a high-touch, technology-driven platform, we identify risks early and deliver deeply personalized, 24/7 virtual care. We are here to prove that better data and patient-centered care lead to better outcomes, raising the standard of care for families nationwide. Role Description: Your North Star: You will help build, optimize, and scale best-in-class operations for Pomelo’s doula business line by delivering data-driven analysis, insights, and operational initiatives that drive impact for our members. What You’ll Do: - Analyze and report on key operational metrics and performance trends for Pomelo’s doula business. - Leverage data insights to identify and prioritize areas for operational efficiency, and i...