Service Desk Analyst

Job description

- Use Hubbard's service management system to monitor and address hardware and software issues, including ticket triage, categorization, and documentation. - Provide deployment, maintenance, and operational support to employees with PCs, peripherals, and mobile devices. - Troubleshoot and triage support requests across enterprise and hosted software (e.g., Active Directory, Office365, Adobe Cloud, ADP), identifying root causes and escalating appropriately. - Continuously learn and adapt to emerging technologies. - Ensure compliance with security protocols and handle sensitive data responsibly. - Assist in the development of online knowledge base. - Collaborate with department projects or testing. - Works established schedule, with other hours as needed. - Performs other related duties as assigned. Qualifications: - A two- or four-year degree in an information technology-related field, combined with one to two years of relevant experience in a similar position. - Experience with ticket management, remote desktop software, user management, Office 365, and providing support for PC hardware, peripherals, and mobile devices. - Familiarity with ITIL practices, Apple products, as well as t...