Analysis & Guidance Specialist

Job description

Analysis & Guidance Specialist – Large Law (AmLaw 200) Serve as executive-level sales support for designated AmLaw 200 customers, ensuring accurate, timely, and compliant execution of day‑to‑day operational activities for assigned LexisNexis products. Own and support order fulfillment and order orchestration activities, coordinating across Sales, Accounting, Client Services, and downstream operational teams to ensure customer orders are processed, provisioned, and activated accurately. Manage end‑to‑end operational workflows for designated products, from order intake through billing, provisioning, and post‑implementation support. Maintain a high-level understanding of accounting practices, applying that knowledge to support customer invoice reviews, billing inquiries, and invoice-to-contract reconciliations in partnership with Accounting and Client Services. Act as a primary operational and billing liaison for internal partners and external customers, addressing order status, fulfillment issues, invoicing questions, and post‑sale operational needs. Analyze customer requests, billing variances, and fulfillment discrepancies using established procedures to determine appropriate resol...