Customer Service Representative

Job description

Job Description Based in our head office, Northern Cross, Finglas, and reporting to the Customer Service & Support Manager, the ideal candidate will be a customer-oriented self-starter capable of contributing to a high-performance team. You will provide a key interface with the customer, supporting all aspects of the customer care process. Working in a team environment, the successful candidate will demonstrate excellent external and internal customer focus throughout. Key Responsibilities: Meet and exceed customer expectations, providing exceptional customer service and support in a professional, knowledgeable, timely manner, as the first internal point of contact for the customer. Proactively and professionally respond and manage all customer calls into the customer service department Efficiently manage the sales inbox by categorizing and prioritizing emails based on urgency and relevance. Organize and maintain physical and digital filing systems to ensure easy retrieval of records and compliance with company policies. Process and manage Sales Orders and Stock Transfer Orders timely and accurately, ensuring customer commitments are met, keeping customers informed on order status...