Google Workspace Support Engineer

Job description

Innovate. Create. Elevate. At Ontrac Solutions, we partner with elite engineering organizations to build systems that operate at planetary scale. About the Role: Ontrac Solutions is hiring a Mid-Level Google Workspace Support Engineer for a leading Google Cloud partner. In this role, you will be a customer-facing support engineer responsible for troubleshooting Google Workspace issues, guiding customers on configuration and best practices, and contributing to a high-performing support operation through strong ticket discipline and knowledge sharing. This organization provides 24x7 global support , so comfort with rotational schedules and participation in on-call rotations is essential. What You’ll Do (Responsibilities): - Troubleshoot and resolve Google Workspace customer issues to a satisfactory outcome, escalating appropriately when needed. - Guide customers on best practices for setup/configuration to achieve desired outcomes. - Assist with analyzing legacy practices/data and supporting configuration in new environments. - Participate in customer reviews prior to release to confirm acceptance of data/configuration (with senior support as needed). - Maintain accurate activity rec...