Dutch Technical Support Agent - BARCELONA

Job description

Do you have a technical background or interest? Then this is your chance. Our client is the European leader in the payments industry, and we are looking for enthusiasts to strengthen the Benelux Tech Support team in sunny Barcelona! Both from the comfort of your home and within our vibrant office space. Join us in embracing the best of both worlds with our innovative hybrid working model! Tasks What will you be doing? - Handling first line inbound technical support requests by phone, e-mail and tickets (B2B) - Assisting new customers (merchants) with technical set-up of their account - Troubleshooting and investigating technical issues (e.g., technical set up of accounts, transaction statuses and errors, technical parameters, payment pages, errors related to product integrations) - Ensuring continuity of the merchant business by responding quickly and correctly - Providing additional product information - Maintaining a strong customer relationship - Collaborate effectively with team members and cross-functional departments to streamline processes and deliver seamless customer service. Requirements What are we looking for? - Native-level proficiency in Dutch (both spoken and written...