Customer Service Supervisor

Job description

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life: The Customer Care Supervisor represents Medtronic to both external and internal customers and leads a team to deliver high-quality, timely, and accurate customer service. This role is responsible for ensuring the effective handling of customer inquiries, orders, complaints, and service-related issues, while also developing and supporting the customer service team. Responsibilities may include the following, and other duties may be assigned: - Manage a team of customer service professionals focused on tactical, operational, and some strategic activities - Make decisions that impact team schedules and the allocation of time and material resources - Support team development through coaching, guidance, and performance management - Recommend enhancements to systems and day-to-day departmental processes - Address generally defined problems that may require an understanding of broader operational issues - Drive continuous process i...