Manager, Enterprise Customer Success - Veterinary Software

Job description

As a leader in the Veterinary Software Customer Success team, you will manage the team responsible for overseeing and expanding IDEXX’s relationships with our corporate veterinary customers. You will be accountable for customer outcomes across our enterprise account portfolio—including retention, expansion, product adoption, and overall customer health—while scaling a consistent, high-quality customer experience. You will coach and develop a team of Enterprise Customer Success Managers (CSMs) who serve as the voice of the customer and are trusted advisors to corporate stakeholders. You will partner closely with Sales Professionals, Project Managers, Implementation Specialists, Product, and Support teams to remove friction across the customer journey, drive best-practice adoption, and deliver measurable value. You will stay current on product portfolio advancements to ensure customer value realization while proactively identifying and mitigating attrition risk across the segment. This role is hybrid and/or virtual office based, with up to 3 weeks of travel per quarter required for field experience, key customer engagements, and team development. You will leverage a wide array of pro...