Student Experience Associate

Job description

The Student Financial Services Specialist is integral in providing operational support for the Office of Student Financial Services and resolving questions and concerns for students and parents regarding tuition accounts and financial aid. The Student Financial Services Specialist must provide exceptional customer service and collaborate with other student service departments to ensure seamless and consistent processes. Responsibilities : Qualifications: - Assist with all aspects of the Office of Student Financial Services functions, including helping students and families resolve basic questions regarding student accounts and financial aid in person, over the phone and through email. - Receive and review incoming paperwork for completeness. Documents may include refund requests, verifications, and satisfactory academic progress appeals. - Assist students and parents with navigating Nelnet - payment plans, transaction details, authorized parties, Workday, and Student Aid.gov - FAFSA, MPN, Entrance Counseling, and PLUS applications. - Maintain confidentiality of records and information. - Assist the Director of Student Financial Services with maintaining and updating the procedure m...