Residential Services Manager

Job description

JOB SUMMARY: Functions as the strategic business leader for residential service activities required between the homeowners and the management company. Manages luxury condominium facilities with attention to and support of the 4 Pillars of Operational Excellence. Monitors the development and implementation of residential brand strategies and supports the leadership team in flawless execution. Assists in developing and implementing property-wide initiatives that deliver products and services that create owner engagement while remaining in-line with the condominium documents. Acts as the liaison between the management company and the homeowners and fosters positive relationships between all parties. CANDIDATE PROFILE: Education and Experience: - Bachelor’s degree from an accredited university in Hotel Management, Hospitality, Business Administration, or related major; 2 years’ experience in residential hospitality, or related professional area preferred. CORE WORK ACTIVITIES: Maintaining Residences Operations: - Maintains knowledge of owners’ name/number/family members, residence numbers, and floor plans and hours of operation. - Maintains knowledge of all marketing packages and promo...