Client Services Director

Job description

About the Role: Grade Level (for internal use): 14 CLIENT SERVICES DIRECTOR Part-Time - 2.5 Days per Week The Role The Client Services Director is a senior member of the Events Leadership Team, responsible for defining and governing the sponsor and partner experience strategy across With Intelligence Events & Partnerships. This role operates at a group level, ensuring a consistent, commercially aligned service framework across all brands and geographies. The Director sets the standards, KPIs and operating model that the Head of Client Services and portfolio teams execute against. The core objective is to drive measurable improvements in sponsor retention, satisfaction and lifetime value. ________________________________________ Key Responsibilities o Define and implement a group-wide Sponsor Experience framework across all brands o Establish universal service standards, KPIs and SLAs o Own and monitor group-level Client Services performance metrics o Standardise processes across all divisions, including US PSHIPS and OPS/AWARDS Including working closely with the audience team, collaborating on standardising processes which directly impact customer experience o Develop and oversee a...