Customer Care Junior Specialist (with French)

Job description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Your role: You will support our customers by delivering high‑quality assistance, resolving inquiries, and ensuring a positive experience at every interaction. You will troubleshoot issues, collaborate with internal teams, and maintain clear documentation for efficient case handling. By spotting recurring problems and contributing to process improvements, you will help enhance service quality and strengthen customer relationships. Your tasks: - Manage and resolve customer inquiries via phone and email. - Troubleshoot issues and provide accurate, timely solutions. - Build and maintain strong relationships with customers. - Collaborate with internal teams to ensure efficient case resolution. - Maintain clear and accurate records of customer interactions. - Identify recurring issues and c...