Customer Service Manager CSM (m/f/d)

Job description

Customer Service Manager CSM (m/f/d) ( Job Number: 338929 ) Description JOB SUMMARY: The Customer Service Manager (CSM) serves as main point of contact with the customer. Works with the Service Center Team and Technical Service Manager (TSM) to maintain and develop a positive relationship with current and future customers. Responds to customer inquiries and is responsible for assuring customer satisfaction by coordinating with the Service Center Team. JOB RESPONSIBILITIES: - Coordinate and communicate all aircraft issues with the customer. - Meets customer upon arrival, reviews work scope with customer and add squawks as requiredduring arrival debrief. - Review warranty programs. - Discuss applicable service bulletins, quotes, and flat rates as required by the customer. - Adjust schedule as needed. - Discuss credit terms and collect prepay or deposits, if applicable. - Define communications and discrepancy approval process with the customer throughout visit. - Confirm customer’s schedule and verifies customer information in database. - Provide schedule estimate update to the customer. - Communicates initial service order and work scope to Lead after customer debrief. - Obtain custo...