Cloud Support Consultant

Job description

Cloud Support Consultant Department: Azure: Employment Type: Full Time: Location: Dublin: Description: We are seeking a highly skilled and solutions-oriented Cloud Support Consultant with a strong focus on Microsoft Azure and Microsoft Cloud Infrastructure to join our growing technical support team. This role is a remote escalation position, responsible for resolving complex cloud related incidents, infrastructure issues, and technical challenges escalated from the Level 1 and Level 2 Team. The Cloud Support Consultant will be instrumental in ensuring the stability, security, and performance of customer environments hosted in Azure, while also assisting in the design and improvement of cloud systems and automation processes. Key Responsibilities: o Azure Virtual Networks, VPN Gateways, and NSGs o Azure Storage and Backup solutions - Act as the primary escalation point for complex incidents that cannot be resolved by the Service Desk team. - Troubleshoot and resolve issues across Azure infrastructure, including Virtual Machines, Networking, Entra ID, and related PaaS/IaaS services. - Manage and maintain Azure subscriptions, resource groups, and policies across customer tenants. - Mo...