Customer Service Agent with Portuguese

Job description

Consumer Care/Customer Care Permanent: Job Description: At the Electrolux Group, as a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living. Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together. Join us in our exciting quest to build the future home! All about the role: In this role you will reporting to the Customer Service Manager Iberia, you will manage key customer accounts and ensure top-tier service delivery. Location: The role is based in our office in Alcobendas (Madrid). What you’ll do: - Manage Electrolux key customers. - Handle phone and email communications, returns and claims. - Manage the portfolio of orders. - Improve ways of working and processes. - Drive improvements in processes, ways of working and tools. - Create reports and perform data analysis to support business decisions. Who you are: As part of the Electro...