Interterritorial Service Coordinator

Job description

POSITION SUMMARY/OBJECTIVE: The Interterritorial Service Coordinator (National Service) provides inside sales support for copier and print solutions. This role is responsible for delivering high-quality service and solution support to clients, while ensuring exceptional client satisfaction is consistently maintained. ESSENTIAL FUNCTIONS: ▪ Collaborate with copier sales and service dealers to coordinate service calls for national accounts and interterritorial support. ▪ Respond promptly and appropriately to internal and external service requests. ▪ Accurately log client issue details and initiate service calls using company-provided systems and technology ▪ Communicate timely and detailed status updates to clients, including estimated resolution times. ▪ Identify qualified dealer partners to handle specific service requests effectively. ▪ Assign service requests to appropriate dealers or escalate to designated personnel as necessary. ▪ Adhere to and support call center performance expectations. ▪ Contribute to the development and implementation of best practices and operational procedures to enhance efficiency. ▪ Set up and manage new national account and interterritorial service ca...