Director, Casino Strategy & Operations

Job description

Strategize – Build the strategy for helping customers succeed once they're live on Fanatics Casino by providing fast and seamless solutions when customers face issues, minimizing operational friction, and advocating for experience altering improvements. Experiment, Analyze and Implement – Use data-driven decision-making and sound business judgment to drive go-to-market & execution for new initiatives to help customers have the best experience on Fanatics Casino. Influence – Work cross-functionally with our product, loyalty promotions, CRM, VIP, engineering, and operations teams to land key initiatives. Be a Key Connector – Build strong, trust-based partnerships across diverse teams (Product, Engineering, Compliance, Marketing, etc.) to drive alignment and anticipate operational impacts before they occur. About the Role: We are seeking a strategic and commercially driven Director, Casino Strategy & Operations to serve as the primary CX leader and operational stakeholder for the Casino vertical. This role represents Customer Experience in Casino leadership forums and ensures the voice of the customer meaningfully shapes product, promotional, and operational strategy. You will own Cas...