Full Time Beauty Advisor - Holt Renfrew Vancouver

Job description

Beauty Advisor Job Description OVERALL PURPOSE OF THE ROLE: An ambassador for the Charlotte Tilbury brand, the Beauty Advisor will reflect the brand values and customer base. Responsible for achieving optimal financial results by maximizing top line sales potential and ensuring superior service to our customers. MAIN DUTIES AND RESPONSIBILITIES: - Sales - Drive financial results in store to meet and exceed plan. Including Key Performance Indicators (KPI’s) – examples; Average Unit Sales (AUS) and Items Per Transaction (IPT) - Communicate and manage agreed goals. - Responsible for being specialist amongst the retail artistry brands, demonstrating entrepreneurial spirit within the parameters of the Company guidelines. - Customer Service - Manage customer queries, through the use of sound judgement and achieving positive outcomes - Build partnership with the Account Executive and Area Trainer to ensure continuous training and development of the team to ensure Charlotte Tilbury standards are achieved in both areas of service and artistry - Take every opportunity to extend exceptional customer service beyond the in-store experience. - Proactively anticipate staffing needs, including sou...