Principal Software Engineer

Job description

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. The Observability team’s mission is to systematically enable reliability, observability, and recoverability across hundreds of services running at scale. We are developing the tools and techniques to enable our teams to keep up with the demand for our platform. We focus on building and managing software and infrastructure-as-code for generation, storage, and usage of microservice telemetry. What you will need to be successf...