Service & Repair, Fertility Intern

Job description

The Service Contracts & CRM Operations Intern will support the service organization in managing service agreements within Microsoft Dynamics 365 (D365) CRM. This role focuses on maintaining accurate contract data, assisting with renewal tracking, and identifying opportunities to improve scheduling and execution of contracted services. The intern will work cross-functionally with service operations, field service teams, and regional stakeholders to enhance visibility, compliance, and operational efficiency of service agreements. This position requires strong attention to detail, analytical thinking, and a proactive approach to process improvement. Essential Functions & Accountabilities: · Maintain and update service agreement records in Microsoft D365 CRM · Ensure contract data is accurate, complete, and up to date · Track contract renewals and expirations and support follow-up actions · Assist with basic reporting on contract status and renewal pipeline · Support scheduling of contracted services and identify missed activities · Review data to identify gaps, trends, or improvement opportunities · Propose simple ideas to improve contract renewals and service execution · Collaborate...