Technical Support Analyst

Job description

At Upland Software, you’ll find smart, creative teams who love working together to deliver value for our customers, and a global culture of growth and possibility. Our operating model has always supported remote work—and as we keep growing and evolving our workplace, that won’t change. We’re passionate. We’re proactive. We take pride in our work, and we love a good challenge. Sound like you? Opportunity Summary: To complement our Objectif Lune product support team in EMEA, we are looking for a Technical Support Analyst who is fluent in both French and English and possesses strong technical and communication skills. The Technical Support Analyst, manages, troubleshoots and resolves complex software and solution support issues. With a passion for providing superb Technical Support and with an emphasis on strong technical skills, impeccable communication and Customer Service, the Technical Support Analyst will be responsible for providing speedy resolutions for our clients while working within the product Support team and wider business. Requirements: - Provide all levels of Technical Support assistance to the users of Objectif Lune's software and solutions by telephone, by email, sys...