Customer Service Rep II

Job description

Overview Salary Range: $40,492-$60,625: Position Summary: As a Customer Service Representative II, you will play a pivotal role in delivering exceptional customer experiences by providing advanced support, resolving complex issues, and serving as a point of escalation for CSR I representatives. Your responsibilities extend beyond basic customer interactions to encompass problem-solving, process improvement, and ensuring customer satisfaction through effective communication and engagement. Responsibilities: Essential Duties and Responsibilities: - Advanced Customer Support - Handling all responsibilities of a Customer Service Representative I - Handle excalated customer inquiries and complaints with a high level of professionalism and empathy. - Provide advanced product or service information and troubleshooting assistance. - Be an 100% customer facing employee, often serving as a main point of contact - Handle multiple customer accounts - Complex Issue Resolution - Analyze and resolve complex customer issues, collaborating with cross-functional teams when necessary - Take ownership of customer problems and coordinate efforts for prompt resolution - Quality Assurance - Monitor and e...