Technical Support Manager, D&M

Job description

Job Requisition ID # 26WD97304: Position Overview: Are you ready to lead a high-performing team and make a real impact? As a Technical Support Manager, you will empower specialists to deliver outstanding customer support for industry-leading 3D design, engineering, and entertainment software. You will tackle customer challenges, drive proactive support programs, and influence our service strategies—all while helping your team grow and succeed. Our ideal candidate gathers and analyzes the most critical information needed to understand problems and generates innovative ideas and solutions while ensuring customer issues are resolved, shaping an environment where people are empowered to step up and take responsibility. Do you have a successful history of directly managing Customer Service or Technical Support Teams? If so, we would like to hear from you. Responsibilities: Measure and monitor performance against established service levels to ensure achievement of individual and team targets Lead the delivery of world-class technical support for Autodesk products by helping build and optimize support processes that stive to exceed service goals Directly investigate and ensure resolution...