Operations Lead

Job description

It’s an exciting time to join us! We’re entering new markets, developing new technologies, and moving step by step towards our goal of exciting the world. As our business grows, the number of exciting people initiatives grows with it, and we’re looking for a new colleague to partner with our team to bring these to life. As an Operations Lead , you play a key role in keeping our Core Operations running smoothly while continuously improving how we work. In this role, you are the driving force behind our day-to-day operational performance, ensuring that our most important customer journeys and operational processes run in a stable, efficient and predictable way. You work closely with various internal teams and external partners to build a strong operational structure around areas such as payments, onboarding & access, KYC processes, incident management, vendor governance and operational projects . With your structured approach and strong sense of ownership, you ensure that processes do not depend on individual people, but instead run through a clear cadence, measurable KPIs and consistent follow-up on actions. Your Responsibilities: - Monitor and optimise the daily performance of our...