Domestic Customer Support Associate

Job description

We are currently seeking an experienced Customer Service Representative who is seasoned in a product driven environment (Industrial products are a big plus). This is a very important position for HYTORC. Our Customer Service Representatives interact with different types of clients and vendors. Flexibility is needed in order to learn how our customers are handled. We are looking for an individual that displays a pattern of going above and beyond the call of duty in order to deliver the level of WORLD CLASS Customer Service that the HYTORC brand stands for. Requirements: Preferred: #ZR - Handle 75-100 emails per day - Handle 50-75 phone calls per day - Service clients located all over North America - Schedule, communicate, and file documents regarding tool delivery - Enter data into Excel, SAP (ERP) and other software - Coordinate any missing components for orders with purchasing (some products may not be in stock and may have to be placed on backorder) - Learn part numbers - Suggest equipment and supplies to meet customer needs - FOLLOW UP SKILLS – CONSTANT FOLLOW UPS - Enter billing data and then review to ensure: - Proper documentation is provided by Customer - Customer is being b...