Service Delivery Manager
SSP · Melbourne, Victoria, AU
Do you want to work with great people? Looking for the opportunity to progress and further develop your career? We’re currently recruiting and would love to...
Job description
Do you want to work with great people? Looking for the opportunity to progress and further develop your career? We’re currently recruiting and would love to speak with you about how SSP could be the right place for you. Please read on for further information. Job Summary: To provide an operational point of contact to the client, manage the performance of client services (as per their contracts), while ensuring the governance, control, and communication of services. Job Description: Main Area of Responsibility: - Understand the contract schedules relevant to Service Delivery and ensure that Service Delivery meets the agreed service targets - Create and maintain a catalogue of contracted services and client knowledge (including but not limited to services, technology, risk register) - Provides customer support (including but not limited to high level technical advice / guidance on products and services, helps customers to clarify their requirements for new or updated products / services, conducts service performance reviews, handles first level escalations, helps identify and plan key milestones or specific periods of demand) - Participate in the Major Incident Management process, as...