Customer Success Manager - Agency-Client Relationships

Job description

Take this unique opportunity to join our CX department at a time of positive change and be part of defining how we drive and succeed in our end-client segment. At Neurons, we're not just innovating; we're revolutionizing marketing by predicting consumer responses in seconds. By combining groundbreaking AI with deep neuroscience insights, we enable brands to understand and engage with their audiences like never before. If you're excited to be at the forefront of this transformation and passionate about leveraging cutting-edge insights, your place is with us. We are looking for a Customer Success Manager to join our fantastic CX team. This role is based in our Austin office. Your key responsibilities in this role will include: End-to-end responsibility for assigned customers' health and success throughout the customer lifecycle. Promptly respond to and monitor pipeline, engagements, health, and risk alerts through key tools, programs, and insights. Proactively strategize for client engagements, building and maintaining strong relationships with key stakeholders to identify opportunities and reduce churn risk. Monitor clients' usage of our products/services and provide guidance on how...