Boys and Girls Club Program Aid

Job description

POSITION SUMMARY: Under the general direction of the Education Manager, the B&G Club Program Aide serves as receptionist, front desk monitor and administrative support; providing clerical duties. Provides an exceptional customer service experience. Promotes Club membership and programs; and maintains a master schedule of events and programs. Answers the telephone in a courteous manner and directs calls to the appropriate destination; greets, checks-in and -out members and guests. Monitors security controls and ensures the safety of building, staff and clients. Provides general information about Salvation Army services and BGC operations. ESSENTIAL FUNCTIONS: This job description should not be interpreted as all-inclusive. It is intended to identify the essential functions and requirements of this position. The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this job description. Administrative (65%): Answers telephone in a courteous and tactful manner. Resolves or refers concerns and complaints promptly. Represents The Salvation Army in a professional and positive manner. Responds to inquiries and requests for information in...