Customer Experience Representative I

Job description

Customer Experience Representative I JOB SUMMARY: Demonstrate genuine interest and helpfulness when performing customer money handling transactions efficiently and accurately. Identify sales opportunities while maintaining performance standards per policy and procedures. Cross train to support account management inquiries and functions to serve as a one-stop resource for branch walk-ins. Individually contribute a sharp presentation and exceptional experience to each and every customer. RESPONSIBILITIES: ESSENTIAL FUNCTIONS: a. Responsible for processing daily money handling transactions and balancing cash drawer. Must perform all assigned duties in a professional, timely, accurate, and efficient manner as outlined in the money handling policy and procedures. b. Provide quality customer service to all customers and prospective customers. Greet clients and prospective clients extending courtesy, kindness, and genuine interest. c. Maintain basic knowledge of company products, services and promotions as each customer transaction should be perceived as an opportunity to educate customers on self-service, respond to inquiries or make referrals. d. Maintain knowledge of all company polici...