Retail Services Supervisor

Job description

Job DetailsJob Location: Denton Branch - Denton, TX 76201Position Type: Full TimeFirst State Bank’s mission is to treat the community as our home, customers as our neighbors, employees as our family, and by so doing, create value for our shareholders. Our Core Values are: Genuinely Care, Trust, Relentless Improvement and Accountability. All FSB employees perform their daily job responsibilities following these guiding principles in all aspects. Summary: Supervises and coordinates branch activities of Retail Services staff (New Account and Teller staff) in providing personalized banking services by performing the following duties: Essential Job Duties & Responsibilities: Assign duties, coordinate schedules, evaluate staff performance and implement strategies to improve results. Promote, monitor, and maintain a professional workplace environment. Coach team members on effective sales conversations, objection handling, and customer engagement techniques. Provide regular performance feedback aligned with KPIs and development goals. Support onboarding and training for new staff members to build product knowledge and confidence in their roles. Managing lobby safety, security, and mainten...