Finance Support Assistant

Job description

At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. We are looking for Finance Support Assistant to join our in life and end of contracts teams located in Lyde Green, Bristol (BS16 7LB) on a 12-month fixed term contract. We are specifically keen to hear from applicants who have experience supporting internal and external customers and frontline teams. The key responsibilities of the role are as follows: - Process both in-life and end of contract amendments to a high standard and within service level agreements. - Ensure consistent delivery of agreed finance support administration. - Assist the team leader with the implementation of new processes, using your initiative to identify process improvements. - Identify anomalies when processing customer requests which could be an indication of a process break requiring manual intervention. - Ensure all customer complaints receive a good customer outcome and customer feedback is used to support coaching and development and process improvements whilst being handled in line with regulatory timescales. - Ensuring compliance training...