Computer User Support Specialist - Junior

Job description

Looking for qualified candidates with the below responsibilities with 2-5 years of end user support experience in a Microsoft centric environment with the knowledge and expertise as described below: Level 1 support is defined as phone, email, remote and in person hands-on support. Required knowledge and expertise to support issues that include but are not limited to the following: Hours of Support for Level 1 cover all ITO help desk requests, for the hours of 8:30 a.m. to 5:30 p.m., Washington, D.C. local time, Monday through Friday. - Provides user support specialist staff to address and answer questions by users who contact the support desk through phone, email, or in-person requests. - Resolve fielded calls accurately and timely as specified in the performance standard, and the goal is to resolve the issue within two working days. - Provides a resolution to the user via email, phone, or in person hands-on assistance or demonstration within two business days of receipt of the request from the user. - Use and monitor support desk ticketing system (currently ZenDesk) throughout the business day. - Level 1 support will also receive requests for assistance from walk up users. Walk up...